How To Sell Auto Parts Online – The Ultimate Guide to Automotive eCommerce
The first thing you need to consider is the kind of products you want to sell in your online channel. You may be operating your business in a broad category but considering to go niche in your eCommerce channel.
In any case, you need to think about the kind of products you want to sell online and how you’re going to pack and fulfill the orders. Do they have any special shipping requirements?
For example, if you want to sell bulky parts like bumpers, grills, or hubcaps, you’d need shipping boxes that are big enough for these parts and find a shipping company that can ship products like these.
Small parts like spark plugs, cylinders, transmissions and tools like wrenches and jack are more fragile and need to be packed appropriately to ship them securely and safely.
What Types of Shipping Options Would Work for You?
Considering the products you sell, and the kind of customers you want to target, you will then think about the shipping options you’ll need to offer.
Which shipping company would work for you? What will be the cost of shipping? Will it work for you to allow users to pick up the auto parts from your store?
In what radius are you going to operate?
What Kind of Audience Do You Serve or Wish To Serve?
This is perhaps the most important question that will impact the user experience of your online auto parts store.
There are basically two kinds of people you can serve: consumers and other automotive businesses. Let’s discuss these two different kinds of audiences separately.
An example of a consumer is a car enthusiast who wants to install some part on his car to upgrade it and improve its performance.
Another example of a consumer is a car owner who is looking for an auto part to repair his car himself.
Other Automotive Businesses:
An example is an auto repair workshop where technicians need to stock their place with auto parts so they can repair their customers’ cars.
The good thing is, both these audiences are very lucrative to target and fortunately, you don’t have to choose between them. With some special features in your online store, you can create an online store that serves both these different kinds of people.
However, it gets a bit complicated when serving both of them. Selling to consumers is very different from selling to other businesses. Though the opportunity is attractive, it requires a higher budget and a more targeted and customized eCommerce solution that caters to the unique needs of both the different audiences.
What Does your Customer’s Buying Process Look Like?
Next, when you’ve analyzed your products, shipping requirements, and the audience you want to serve, you should then consider what your customers’ buying process and your own selling processes look like.
Do your customers often place bulk orders or parts in large quantities?
What payment options do your customers prefer?
How do your customers search for their auto parts? Do they need to filter the products based on details like car type, wheel type, model, etc.
What works best for your customers?
Keep in mind that customer experience will be the sole differentiator for your business. Hence, you need to handle this process really well.
Optimize the experience for your customers so they can place their trust on you and are even ready to buy for a slightly higher price.
Where Can You Sell Car Parts Online?
There are plenty of online channels to sell your auto parts, which means you’re not limited to your own eCommerce channel.
And luckily, you don’t even have to choose between them as you can sell on all these different platforms.
Some of the most popular channels for selling auto parts online are:
Your Own Online Store
No matter how many other online channels you’re selling car parts on, you should most definitely get your own eCommerce store as well apart from those.
The reason is simple, your own online store is like having your own place to call home. No matter how much revenue you generate from other places like Amazon and eBay, you don’t own those channels. You don’t even own the customers that buy from you from those other channels.
They are Amazon’s and eBay’s customers, not yours. If they choose to cut you out for any reason, you won’t have any access to the customers you acquired from there.
And so, you need your own online store where you can run marketing campaigns of your own and acquire your own customers.
Amazon continues to lead the pack in eCommerce sales of auto parts with revenues from auto parts and OEM sales reaching around $10 billion in 2020.
Sales of auto parts on eBay were between $6 – $7 billion in 2020. eBay also provides some intuitive tools for auto parts sellers to sell parts online. It has around 90 million active listings of auto parts with around 3 auto parts or accessories sold each second.
What Features Do You Need To Optimize The User Experience of Your Online Auto Parts Store?
Following an analysis of your business model, the products you sell, the audience you serve, and your customer’s buying processes, you can then go ahead and create a Requirements Document that jots down every feature you’d like to have on your online store that optimizes the user experience of your customer.
Most auto parts online stores have bulky catalogs consisting of thousands of products that fall in several different categories and taxonomies.
You need to look at your product catalog and break down your products in categories that make sense for you and your customer.
For example, if you only sell wheel accessories for different car brands and models, it would make sense to create taxonomies broken down by car type and car model so the customer can easily navigate and find the product he needs.
If you have a huge catalog that consists of every type of car part, it would make sense if you broke up your categories in say external parts, internal parts, engine parts, wheel parts, etc.
Whether you’re selling B2B or B2C, your site needs to load fast on both desktop and mobile. This is critical for increasing your conversion rate and reducing the bounce rate.
This is especially required for automotive parts wholesalers that have bulky catalogs. You need advanced search and filter functionality that allows users to filter through your catalog easily and find the exact product without navigating through the entire catalog trying to hunt down a part they need.
Intuitive Search Functionality
A search bar with auto complete and instant search results feature works wonders for automotive eCommerce sites.
With this feature in place, the customer doesn’t have to type in the exact name and specification of the part. They can get suggestions as they type and they can even get a Quick View of the product right from the search result with an option to add the product to the cart – right from the search bar.
This feature especially optimizes the experience for B2B return buyers who know what they are looking for and just need a quick way to place the order for their parts.
Multiple Product Displays
For a catalog like auto parts, one size doesn’t fit all. You need to consider the different types of users visiting your site and cater to their differing needs by presenting your products in the most optimal way.
For example, a new user may require a detailed product view with high quality images and detailed product information.
A return or experienced auto parts buyer, on the other hand, may find the grid view of products less optimal and prefer the list view instead.
Quick Orders for Bulk Buyers
You need to provide a way for B2B bulk buyers to place their orders quickly. A CSV upload feature that allows buyers to place an order of hundreds and even thousands of auto parts with one click would really optimize the experience for B2B buyers.
A well-configured chatbot is a must-have feature for all eCommerce sites. It should be right there on every page of your store so your customer can easily get the information they need without wasting a second.
Everyone loves discounts. Whether you’re selling B2B or B2C, a loyalty program that is in sync with your referral program will help to drive sales on your eCommerce site.
Read this article on how to implement a referral system on your eCommerce store.
Many automotive parts suppliers who sell to other businesses hide their pricing due to several reasons. If you’re one of those and want to show custom pricing, pre-negotiated prices, or offer prices only on request, you’ll need a feature called Price Gating.
With this feature, your prices will only be visible to the user once he’s logged in.
Other features can be installed along with say a sign up form with approval process that takes a new user to the sign up form when they want to access the pricing.
Bulk discounts or bundle discounts can be a valuable feature for an auto parts store for both B2C and B2B users.
Auto parts come in different variations and your buyers should be able to place orders for multiple variations of the same products from one single product page. The default product page functionalities on most eCommerce platforms allow users to only add one variation in their cart.
And so, you’ll need a custom feature – either from a plugin or custom development – that allows buyers to add multiple variations at once. This feature can be especially important for B2B buyers.
Finally, you’ll need your store integrated with several other systems you already have in place. If you’re using an ERP software, marketing software, or CRM, you’ll need those integrated with your online store so you can get all your data synced with each other.
How to Budget For Your Automotive eCommerce Channel
The next step in creating your online auto parts store is to create an eCommerce budget so you can approach your project accordingly.
If you move forward without a clear budget and attempt to create the most comprehensive website on the first go that boasts every feature you like, it can literally break your bank.
A good strategy is to make an eCommerce budget and approach your project using an agile method. This means if your budget doesn’t allow for a full-fledged online store, you can go ahead and create an online, web-based catalog that allows users to at least search and find parts, which they can pick up from your retail store.
White Knight Wheel Accessories did something similar. Instead of creating a full-fledged eCommerce channel, they took the first move and developed a web-based, fully searchable, and filterable product catalog on their website. Read their full story here.
Read to take your first step in the digital world of automotive aftermarket? We’ve 8+ years of expertise in eCommerce development both B2B and B2C. Let’s talk about your automotive business requirements today!