Codup Launches White-Label Warranty Claims Portal for Manufacturers

A branded, self-service portal that lets contractors file claims in minutes, verifies warranty coverage automatically, and gives warranty teams one-click approvals with built-in product-failure analytics.

Codup, a B2B eCommerce and systems integration agency, announced a white-label warranty claims portal built for manufacturers that sell through contractors and dealers. The portal replaces slow, email-and-spreadsheet warranty handling with a single branded platform where contractors view their orders, warranties, and claims in one place and warranty teams resolve claims faster, with fewer invalid approvals.

The problem it solves

When a product fails on a job site, the manufacturer’s response decides whether that contractor comes back. Manual warranty handling, scattered email threads, no coverage check at intake, and no visibility into response times slows resolution, lets invalid claims slip through, and quietly pushes contractors toward competitors.

How it works

Using the manufacturer’s own branded portal, a contractor opens it on their phone, selects the order and the product, and files a claim in minutes. Warranty coverage is checked automatically at the moment of submission, and the claim lands in the warranty team’s queue instantly with its status and response deadline in plain view.

For the warranty team, each claim opens with the product and installation details ready for review, and can be approved in a single click. The contractor sees the decision right away. Claims that fall outside warranty terms are caught early and declined consistently, protecting margins without damaging the relationship.

Data that drives decisions

Built-in reporting shows how quickly claims are resolved, how much credit has been issued, and which products fail most often, turning routine warranty activity into intelligence for engineering, quality, and supplier conversations.

Why it’s different

Unlike off-the-shelf warranty software, Codup’s portals run entirely under the manufacturer’s own brand and connect to existing order and ERP data, so coverage checks reflect real records rather than manual lookups. A focused build can go live in weeks.

“Warranty is one of the most underrated loyalty tools a manufacturer has. Handle a claim fast and fairly, and that contractor specs you again on the next job. We built this so manufacturers can do exactly that — at scale, under their own brand, on their own data, and live in weeks.”

— Fahad Sheikh, Product Manager, Codup

Availability

The warranty claims portal is available now for manufacturers in building products, lighting, electrical, fixtures, and adjacent categories.