Twilio SMS for Freshchat
Deliver Superior Customer Experience
Lets your customers reach out and seek help even when they are offline
Offers both inbound and outbound SMS and MMS support
Lets your customers connect with support agents through SMS and MMS
Benefit from the Convenience
of Texting
Messaging has proven to improve customer satisfaction rates with more people preferring to message a company than calling. It’s one of the most convenient, efficient, and accessible forms of communication – with no dreadful waiting time and non-stop background music as the customer tries to connect to a support agent.
By adding SMS capabilities to your customer support system, you can let your customers know that you’re just one SMS away so they can always reach out when they need help!
How Does The App Work
- User sends a query through SMS on your company’s Twilio number
- The app converts the text message into a Freshchat message
- Message pops up on the agent’s Freshchat interface
- Agent replies through the Freshchat window
- User receives reply through SMS
Features of Twilio App for Freshchat
Inbound and Outbound Support
Agents and customers can both send and receive messages to each other through SMS.
SMS and MMS
With support for both SMS and MMS, you can give the best possible customer support.
Auto-Response SMS
Create an SMS template for an auto-generated SMS that is sent to the customer following his initial query.
Proactive Messaging
Allows agents to initiate conversations with customers and send messages via SMS.
Multiple Channel Support
With support for multiple Twilio numbers, you can configure multiple channels to route your incoming messages.
Not happy with the purchase? No problem,
we’ve got your back. The plugin comes with a no-risk,
30-day money-back guarantee.
Why Choose us
Efficient team of software and web developers. We work with small to medium-sized businesses in key focus areas for which we build solutions that help maximize efficiencies in business processes while delivering outstanding value for money. With 7 years in business, we have a mature process that ensures we deliver on our promises every time.
Pricing Plan
Developed By Codup
Exceptional
Support
Our technical support team provides all the necessary help required to help you get started with the app in no time.
Fully
Documented
Our products come with their own How-To manuals, relevant articles, and support documentation.
Fast
Response Times
Our speed of responding to customer queries and suggestions sets us apart from the crowd.
Money-back
Guarantee
If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.