Freshchat With MessageMedia Integration
Be Above Average, Every Time
Make it easy for customers to connect with you. Extend your support to SMS with a painless integration of Freshchat with MessageMedia.
Let your customers reach out and seek help even without an internet connection
Let agents and customers communicate over SMS and MMS
Create multiple support channels on SMS
Benefit from the Convenience
of Texting
Messaging has proven to improve customer satisfaction rates with more people preferring to message a company than calling. It’s one of the most convenient, efficient, and accessible forms of communication – with no dreadful waiting time and non-stop background music as the customer tries to connect to a support agent.
By adding SMS capabilities to your customer support system, you can let your customers know that you’re just one SMS away so they can always reach out when they need help!
How Does The App Work
- User sends a message on your company’s MessageMedia number
- The app converts the text message into a Freshchat message
- Message pops up on the agent’s Freshchat interface
- Agent replies through the Freshchat window
- User receives reply through SMS
Features of MessageMedia for Freshchat
Powerful features let you deliver an exceptional customer experience.
Default Channel
Allows admin to assign a default support channel so that incoming messages are correctly routed to the right agents in that channel.
Inbound and Outbound SMS
With support for inbound and outbound SMS, deliver the best possible customer support.
Auto Response
Create an auto-generated SMS template that is sent to the customer following his initial query.
Proactive Messaging
Allows agents to initiate conversations with customers and send messages via SMS.
Multi-Number Support
Supports multiple Message Media Numbers that can be configured and assigned to multiple support channels.
Not happy with the purchase? No problem,
we’ve got your back. The plugin comes with a no-risk,
30-day money-back guarantee.
Why Choose us
Efficient team of software and web developers. We work with small to medium-sized businesses in key focus areas for which we build solutions that help maximize efficiencies in business processes while delivering outstanding value for money. With 7 years in business, we have a mature process that ensures we deliver on our promises every time.
Pricing Plan
Developed By Codup
Exceptional
Support
Our technical support team provides all the necessary help required to help you get started with the app in no time.
Fully
Documented
Our products come with their own How-To manuals, relevant articles, and support documentation.
Fast
Response Times
Our speed of responding to customer queries and suggestions sets us apart from the crowd.
Money-back
Guarantee
If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.