10 Game-Changing Software Tools Helping Retailers Dominate E-commerce in 2025

AI-driven e-commerce software tools promise big wins: higher conversion rates, lower customer churn, and full automation of time-consuming tasks, giving you more time to scale your online retail business.

But with so many bold claims, which AI e-commerce software tools deliver? And how do you choose the right solution tailored to your unique retail operations?

That’s where this guide comes in.

We’ve reviewed the most talked-about retail software tools, assessed their real-world results, and separated hype from real value.

So, you can find the e-commerce software solutions that will truly level up your tech stack and help you dominate online retail in 2025.

First Things First. Do You Need To Use AI Retail Software Tools?

The short answer? Yes. If you want to stay competitive in modern online retail.

While many of these tasks can still be done manually, using AI e-commerce software tools gives you a distinct edge with smarter, faster decision-making and improved outcomes across the board:

• Advanced analytics for better decisions: AI-powered retail software analyzes massive data sets at scale, uncovering insights you might miss, helping you identify growth opportunities, and removing bottlenecks in your e-commerce operations.
• More innovative marketing automation: The best AI tools for e-commerce optimize your marketing by targeting the correct audience with personalized messaging, leading to higher conversion rates and better ROI.
• Enhanced customer experience: From personalized product recommendations to 24/7 support, AI e-commerce software tools deliver tailored experiences that boost satisfaction, increase loyalty, and drive more repeat purchases.
• Optimized operations and fraud protection: AI automates inventory planning, predicts demand, and detects suspicious activity, helping you streamline operations and build trust with your e-commerce customers.

How Etsy Personalizes Gift Shopping with AI

Let’s take a real-world example of how AI in e-commerce is transforming customer experiences.

Etsy, a leading e-commerce business, uses advanced AI algorithms and machine learning tools to deliver more relevant search results and personalized product recommendations across its platform.

Recently, Etsy introduced an AI-powered gift recommendation feature, a smart move aimed at reducing decision fatigue for shoppers and boosting conversion rates with more accurate, engaging suggestions.

Top 10 E-commerce Software Tools in a Nutshell

The golden rule: Choose AI e-commerce software tools that truly support your business goals.

Avoid adopting every trending solution all at once. Focus on problem areas where performance is lacking or teams are overwhelmed and scale your ecommerce software stack intentionally.

Look for AI platforms built specifically for ecommerce companies. The right tool should streamline your operations, not complicate them.

Before we explore each solution in detail, here’s a quick overview of the top AI tools for ecommerce success in 2025 helping you prioritize smarter and act faster.

Now, let’s explore each AI ecommerce platform in depth from features and pricing to practical use cases and real-world impact.

1. Extend Commerce: Best AI e-Commerce Software Tool for Data-Driven Retailers

Rating: 5.0 (Codup Clients)
Price: Custom plans based on business size and needs

Extend Commerce is a composable B2B commerce platform designed to help retailers centralize operations, personalize the buyer experience, and make smarter, faster decisions all from one AI-enhanced hub.

Built by Codup, Extend connects your storefront, backend, and marketing systems, giving you real-time visibility into orders, inventory, customer behavior, and sales performance. This unified data foundation powers everything from personalized pricing and guided reordering to intelligent reporting and sales enablement.

Extend also acts as the connective tissue between your systems syncing seamlessly with Shopify, ERPs, CRMs, and marketing tools. This means AI tools and analytics engines finally get the clean, structured data they need to work effectively.

Key use cases:

• Personalized B2B buyer experiences (pricing, catalogs, workflows)
• Real-time inventory and order visibility for sales and customers
• Automating manual reordering, quotes, and approvals
• Feeding clean data into AI tools and analytics dashboards

Key features:

• Modular, composable architecture (no more rigid platforms)
• Native integrations with Shopify, QuickBooks, HubSpot, and more
• Buyer-specific portals with self-service and sales rep workflows
• Custom dashboards for tracking sales, orders, and customer activity
• Built-in rule engine to automate approvals, workflows, and pricing

Why we recommend it:

• Extend is purpose-built for B2B retailers no Frankensteined DTC add-ons
• Codup handles implementation, integrations, and ongoing support
• Its clean data foundation unlocks the full power of AI tools and reporting
• It grows with your business without replatforming headaches

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2. Gorgias AI Agent: Best AI Tool for Automated Ecommerce Customer Support

Rating: 4.6 (G2)
Price: Based on support ticket volume $360/month for approximately 1,200 fully automated resolutions.

Say hello to your newest support teammate: Gorgias AI Agent. This powerful AI customer support tool works alongside your ecommerce team to resolve repetitive tickets with speed, empathy, and precision without sacrificing brand quality.

Gorgias AI Agent is part of the broader Gorgias ecommerce support platform, purpose-built to optimize customer service for ecommerce businesses.

Top use cases:

• Automates order-related queries like shipping updates, returns, and subscription changes
• Instantly updates addresses or modifies orders directly in Shopify and other ecommerce tools
• Improves CSAT by cutting resolution time and reducing support team workload

Key features:

• Smart ticket triage and AI-generated replies for ecommerce FAQs
• Direct integration with Shopify and ecommerce platforms for real-time actions
• Escalation to human agents when issues require human intervention
• Learns over time with feedback to improve accuracy and tone

Why we recommend it:

• Tailored specifically for AI automation in ecommerce support
• Can fully automate up to 30% of email support volume up to 60% when paired with Automate’s full suite
• Learns your policies, tone, and workflow functioning like a well-trained internal agent

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3. Tidio: Best AI Chatbot and Live Chat Platform for Ecommerce Customer Service

Rating: 4.7 (G2)
Price: Free plan available; paid plans start at €29/month

Tidio is a modern AI-powered customer engagement platform that combines live chat for online stores, a help desk, and intelligent chatbots to enhance support and drive ecommerce growth. It helps brands automate ecommerce customer service, boost sales, and reduce support workload.

Tidio’s conversational AI chatbot and no-code automation flows help retailers recover abandoned carts, convert visitors, and resolve support requests without lifting a finger.

Top use cases:

• Instantly respond to FAQs and common product or order questions.
• Engage site visitors with real-time chat support.
• Automate support and sales processes to scale efficiently.

Key features:

• AI chatbot for ecommerce that handles up to 70% of inquiries autonomously.
• Live chat widget for instant customer communication.
• Unified inbox and ticket system for better support management.
• No-code automation builder for creating personalized sales and support flows.

Why we recommend it:

• Combines live chat, help desk, and AI chatbot in a single ecommerce support tool.
• Budget-friendly and ideal for small-to-mid-sized ecommerce teams.
• Custom automation builder makes it easy to streamline workflows no coding required.

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4. Yuma AI: Best AI Tool for Boosting Ecommerce Customer Support Efficiency

Rating: 4.8 (G2)
Price: Starts at $350/month for 500 fully automated support resolutions (charged only for fully resolved tickets)

Yuma AI is a dedicated AI customer support tool for Shopify stores, designed to streamline customer service operations and improve consistency. Seamlessly integrating with leading helpdesk platforms like Zendesk, it’s a powerful solution for automated ecommerce ticket resolution and delivering around-the-clock support.

Tailored specifically for ecommerce, Yuma helps you maintain high-quality service during demand surges, without scaling headcount.

Key use cases:

• Boosting response times and support consistency.
• Reducing support costs through automation.
• Managing 24/7 customer support during peak hours.

Key features:

• Unlimited AI agents for ecommerce support.
• Charges based solely on completed AI resolutions partial responses are free.
• Ecommerce-trained AI for high-accuracy ticket triage and resolution.
• Dedicated support across all pricing tiers.

Why we like this tool:

• Supports the full customer journey in ecommerce, from pre-sales inquiries to post-purchase assistance.
• Offers fair pricing by charging only for fully automated resolutions.
• Fast deployment promises setup speeds 5x faster than many other platforms.

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5. Prediko: Best AI Tool for Inventory Forecasting and Stock Optimization

Rating: 5.0 (Shopify)
Price: Starts at $119/month for brands with up to $500K in annual revenue

Prediko is a leading AI inventory management tool for Shopify brands, designed to eliminate costly stockouts and overstocks through smart forecasting. Built for ecommerce, Prediko helps merchants automate inventory planning, restocking decisions, and order management.

This AI-powered forecasting tool provides real-time purchase order suggestions, intelligent alerts, and customizable inventory reports to optimize your stock levels and improve operational efficiency.

Key use cases:

• Predicting sales demand at the SKU, product, and store level.
• Automating purchase order and production tracking.
• Proactively managing stock health with real-time alerts.

Key features:

• Advanced AI sales forecasting for ecommerce.
• Built-in purchase order automation.
• Smart restock alerts and inventory health dashboards.
• Customizable reports with over 100 filters.

Why we like this tool:

• Helps reduce stockouts by up to 75% in as little as two months.
• Ideal for complex operations with multi-store, multi-warehouse, and subscription setups.
• Covers the entire inventory lifecycle from demand forecasting to PO management and financing.

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6. Genie: Best Shopify Tool for Simplified Inventory Planning and Team Collaboration

Rating: 5.0 (Shopify)
Price: Starts at $49.99/month, 14-day free trial available

Genie is a smart and scalable inventory management software for Shopify stores, built to simplify stock planning, sales analysis, and supplier coordination. It’s designed for growing ecommerce businesses that need clear insights and better collaboration.

As a Shopify inventory planning tool, Genie provides intuitive dashboards, automated alerts, and easy team access to ensure your inventory operations are aligned, efficient, and proactive.

Key use cases:

• Analyzing sales data and inventory performance in real time
• Managing supplier relationships and restocking timelines
• Collaborating with teams on inventory and purchasing decisions

Key features:

• Visual dashboards for AI-powered inventory analysis
• Custom data views for smarter decision-making
• Stock level alerts to prevent shortages and overstock
• Supplier and purchase data management

Why we like this tool:

• Helps teams stay aligned and eliminate communication silos in inventory operations
• Scales with your business and adapts to complex inventory needs
• Unifies sales, inventory, and supplier data in one collaborative workspace

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7. FERMÀT: Best AI Tool for Personalized Post-Click Experiences

Price: Request a demo for custom pricing

FERMÀT is an AI-powered conversion rate optimization (CRO) platform designed for ecommerce brands looking to maximize ROI from paid ads. It enables you to build personalized ecommerce landing pages and tailor every step of the post-click journey—from ad to checkout.

Ideal for Shopify and DTC brands, FERMÀT streamlines the creation of high-converting landing pages, influencer shops, and shoppable content.

Key use cases:

• Building custom post-click shopping flows that match your ad messaging.
• Increasing ecommerce conversion rates through personalized offers.
• Deploying shoppable content and branded storefronts.

Key features:

• Automated AI CRO workflows for faster optimization.
• Pre-built landing page templates validated for performance.
• Branded influencer storefront creation.
• Embedded checkout functionality for seamless experiences.

Why we like this tool:

• Includes flexible “forever links” that let you change landing destinations without resetting ad learning phases.
• Allows quick experimentation with AI-optimized ecommerce landing pages and cart flows.
• Enables scalable AI-generated content for unique brand storytelling.
• Automates repetitive CRO tasks to boost productivity.

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8. Creatopy: Best AI Tool for Automated Ad Creation

Rating: 4.6 (G2)
Price: Starts at $45/month

Creatopy is an AI-powered ad design platform built to help ecommerce brands streamline creative production. It automates the entire ad creation workflow from bulk design and editing to personalization and publishing helping businesses scale faster across multiple channels.

Perfect for ecommerce teams running multi-platform campaigns, Creatopy simplifies repetitive tasks with AI for ecommerce advertising.

Key use cases:

• Designing dynamic, animated ads for Google, Meta, and other platforms.
• Automating bulk ad production for seasonal or multi-product campaigns.
• Personalizing ads by region, language, or audience segment.

Key features:

• AI ad creation tools for quick iteration and creative editing.
• Massive template library across platforms and formats.
• Built-in ad server and optimization features.
• Brand consistency tools for managing creative assets.

Why we like this tool:

• Covers the full ad production and delivery cycle in one tool.
• Speeds up workflow with AI-assisted design and editing features.
• Great for teams thanks to built-in collaboration and approval tools.
• Ideal for personalized ecommerce ads at scale.

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9. Photoroom: Best AI Tool for Product Photography and Editing

Rating: 4.6 (Product Hunt)
Price: Free plan available. Pro plan starts at €9.99/month.

Photoroom is a powerful AI product photography tool designed to help ecommerce businesses create high-quality product images quickly. Built for speed and simplicity, it’s ideal for sellers who need fast, professional visuals without hiring a photographer.

Whether you’re managing an online store or building social content, Photoroom streamlines your ecommerce image editing workflow.

Key use cases:

• Instantly removing and replacing photo backgrounds for product listings.
• Generating consistent, on-brand product visuals for ecommerce stores.
• Creating polished images and content for social media campaigns.

Key features:

• AI background remover with high accuracy.
• Library of AI-generated realistic backgrounds.
• Batch editing to speed up catalog image creation.
• Ready-to-use image templates for ecommerce and social platforms.

Why we like this tool:

• Simplifies visual content production at scale.
• Flexible and affordable, with free and pro options.
• Built specifically for ecommerce photo needs.
• Mobile and desktop access makes it easy to edit from anywhere.

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10. Bloomreach: Best AI Tool for Cross-Channel Personalization in E-commerce

Rating: 4.6 (G2)
Price: Custom pricing (request a quote)

Bloomreach is an advanced AI personalization tool for ecommerce that brings together real-time customer behavior and product data to drive personalized experiences. From websites to email campaigns, it enables cross-channel personalization that boosts engagement and revenue.

Built for ecommerce growth, Bloomreach helps brands deliver tailored journeys that convert.

Key use cases:

• Personalizing product discovery across web, mobile apps, and email marketing.
• Enhancing ecommerce search functionality with more relevant results.
• Creating dynamic marketing campaigns with real-time behavioral data.
• Simplifying and scaling content creation and delivery.

Key features:

• AI-driven content, search, and product recommendation engine.
• Natural language processing (NLP) for better site search optimization.
• Headless CMS to build and manage shoppable content experiences.
• Built-in SEO automation to improve keyword ranking and site structure.

Why we like this tool:

• Facilitates seamless omnichannel marketing through unified data and analytics.
• Comprehensive platform for personalized ecommerce experiences.
• Enables deep customization for segmentation, content, and recommendations.

Final Thoughts: Navigating the AI E-commerce Landscape

AI is reshaping how modern retailers grow and scale their e-commerce software solutions. From intelligent marketing automation to predictive analytics and customer support, the right AI e-commerce software tools can drive serious gains in efficiency, personalization, and profitability.

But not every tool will live up to the hype.

To get real results, you need a strategic approach one rooted in your unique goals and operational pain points. That means selecting tools that fit your tech stack, complement your retail workflows, and align with how your buyers actually shop.

Codup, helps retailers make those smart choices not just in the tools they adopt, but in how they implement and scale them across their business. Whether you’re layering in AI-powered insights or automating reordering and account-based pricing with tools like Extend Commerce, our solutions are designed to support your journey to more efficient, high-performing e-commerce.

So if you’re ready to test the waters, here’s a curated shortlist of game-changing AI tools worth exploring in 2025:

• Extend Commerce – Unify and analyze your e-commerce data to fuel smarter decisions.
• Shopify Magic – Automate key marketing workflows from content creation to live chat.
• Octane AI – Build engaging product quizzes that gather insights and guide buyers.
• Klaviyo – Deliver personalized email and SMS campaigns that convert.
• Gorgias – Automate your customer service with AI-powered helpdesk capabilities.
• PhotoRoom – Instantly elevate your product visuals with AI-enhanced photo editing.

Looking to go beyond the buzz and build a future-ready e-commerce strategy? Codup and Extend Commerce can help you make the leap with the right tools, the right integrations, and the right long-term vision.

Contributors

• 

  Calister Maloney

  writer

  Content Lead