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Stitch Fix was using Freshservice for their IT helpdesk to help their agents to resolve issues faster. While
things were running smoothly for them, Stitch Fix wanted to limit the number of survey emails sent by
Freshservice sends out a survey email after a ticket is resolved. But if a large number of tickets were created, it led to employees receiving a slew of emails, which was an annoyance for them. Stitch Fix reached out to Codup to help fix the problem.
Our team at Codup took over the challenge and created a custom app for Freshservice. This app allowed Stitch Fix to create some custom rules through which the admin could set a specified number of CSAT emails that would be sent to the user. When that particular limit is reached, the user would no longer receive any more CSAT emails for a set number of days.