Airebeam aimed to enhance its customer service by optimizing the management of field technicians. The company sought a solution that would enable customer service representatives to assign tasks to field technicians using a calendar and ensure that the technicians were effectively working on the assigned tasks.
The objectives included:
- Develop a system for customer service representatives to assign tasks to field technicians efficiently.
- Enable field technicians to view their assignments and provide status updates in real-time.
Customer Service Enhancement:
- Improve overall customer service by optimizing the management of field technicians.
Codup, utilizing the PHP framework of Code Igniter, developed the Airebeam Scheduler App to address these challenges:
Task Assignment and Management:
- Developed a mobile-responsive app that allowed customer service representatives to assign tasks and set appointments using a single calendar.
- Enabled field technicians to view their assignments and appointments on their screens.
- Field technicians could update the status and report back in real-time, enhancing communication and efficiency.
- The app facilitated seamless coordination between customer service representatives and field technicians.
- The app was designed to be mobile-responsive, ensuring accessibility and convenience for field technicians on the go.
The custom Field Service Management software brought transformative results for Airebeam:
Enhanced Customer Service:
- The ability for customer service representatives to assign tasks and for technicians to update status in real-time improved the efficiency and quality of customer service.
Optimized Task Management:
- The app streamlined the process of task assignment and management, ensuring that field technicians were effectively working on assigned tasks.
- The real-time update feature enhanced communication between customer service representatives and field technicians, leading to increased productivity.
With Codup’s custom software, Airebeam not only optimized the management of its field technicians but also significantly enhanced its customer service, setting a new standard in the wireless internet service domain.