Compassion 4 Paws

Realizing the need for an in-home pet euthanasia service, Dr. Sara founded Compassion 4 Paws in 2012 and has since grown it to a team of dedicated veterinarians who are passionate about giving the care and dignity pets deserve during their last days.

Service:

Systems Integration

Challenge

As the demand for their compassionate services surged, the Compassion 4 Paws team faced challenges in managing appointment requests and recording client and pet data.

The objectives included:

Streamlined Data Flow:

    • Implement a digital solution to streamline the flow of data from initial appointment requests to service provision.

 

Automated Record Keeping:

    • Automate the process of recording detailed information from clients to enhance efficiency.

 

Enhanced Customer Experience:

  • Ensure that pet owners face no frustrations and annoyances when booking services.

Solution

Codup addressed the challenges by integrating and customizing Freshdesk and Airtable, offering a seamless flow of information and enhanced customer service.

The solutions included:

Full-Page Custom App for Freshdesk:

    • Developed three types of forms for their main services to record information provided by customers during calls.
    • Automated the creation of contact and ticket on Freshdesk with all information saved in respective fields under ticket details.

 

Integration of Airtable with Freshdesk:

    • Ensured that forms submitted via the website, saved on Airtable, were automatically pushed to Freshdesk.
    • Triggered the creation of a new ticket and contact on Freshdesk with all information saved accordingly.

 

Automated Data Entry:

  • Eliminated the need for manual data entry, enhancing efficiency and accuracy in record-keeping.

Results

The integration and customization of Freshdesk and Airtable resulted in significant improvements in operational efficiency and customer experience:

Business Automation:

    • The automation of manual tasks led to enhanced efficiency and allowed the team to focus on providing compassionate care to pets.

 

Enhanced Customer Experience:

    • The streamlined process ensured that pet owners faced no challenges when booking services, enhancing their overall experience.

 

Efficient Record-Keeping:

    • The automated flow of information from the website to Freshdesk ensured accuracy and efficiency in record-keeping.

 

With Codup’s tailored solution, Compassion 4 Paws not only enhanced operational efficiency but also elevated the level of comfort and convenience offered to pet owners during the sensitive moments of their pets’ last days.

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