Compassion 4 Paws
Realizing the need for an in-home pet euthanasia service, Dr. Sara founded Compassion 4 Paws in 2012 and has since grown it to a team of dedicated veterinarians who are passionate about giving the care and dignity pets deserve during their last days.
Service:
Systems Integration
Challenge
As the demand for their compassionate services surged, the Compassion 4 Paws team faced challenges in managing appointment requests and recording client and pet data.
The objectives included:
Streamlined Data Flow:
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- Implement a digital solution to streamline the flow of data from initial appointment requests to service provision.
Automated Record Keeping:
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- Automate the process of recording detailed information from clients to enhance efficiency.
Enhanced Customer Experience:
- Ensure that pet owners face no frustrations and annoyances when booking services.
Solution
Codup addressed the challenges by integrating and customizing Freshdesk and Airtable, offering a seamless flow of information and enhanced customer service.
The solutions included:
Full-Page Custom App for Freshdesk:
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- Developed three types of forms for their main services to record information provided by customers during calls.
- Automated the creation of contact and ticket on Freshdesk with all information saved in respective fields under ticket details.
Integration of Airtable with Freshdesk:
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- Ensured that forms submitted via the website, saved on Airtable, were automatically pushed to Freshdesk.
- Triggered the creation of a new ticket and contact on Freshdesk with all information saved accordingly.
Automated Data Entry:
- Eliminated the need for manual data entry, enhancing efficiency and accuracy in record-keeping.
Results
The integration and customization of Freshdesk and Airtable resulted in significant improvements in operational efficiency and customer experience:
Business Automation:
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- The automation of manual tasks led to enhanced efficiency and allowed the team to focus on providing compassionate care to pets.
Enhanced Customer Experience:
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- The streamlined process ensured that pet owners faced no challenges when booking services, enhancing their overall experience.
Efficient Record-Keeping:
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- The automated flow of information from the website to Freshdesk ensured accuracy and efficiency in record-keeping.
With Codup’s tailored solution, Compassion 4 Paws not only enhanced operational efficiency but also elevated the level of comfort and convenience offered to pet owners during the sensitive moments of their pets’ last days.