Airecom’s Twilio SMS for Freshchat
Improve your customer experience by letting customers talk to you through simple SMS text messaging.
Questions? Call us at 1-800-360-1154.
Why Airecom’s Twilio SMS for Freshchat is a Game-Changer
SMS is more convenient and simpler for your customers, no doubt. Airecom’s Twilio SMS for Freshchat allows customers to use the communication channel they prefer.
open rate of SMS, which is the highest among all communication channels.
Customers find ‘being put on hold’ the most annoying aspect of customer service
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Features of Airecom’s Twilio SMS for Freshchat
Agents and customers can both send and receive messages to each other through SMS and MMS.
SMS and MMS
With support for both SMS and MMS, you can give the best possible customer support.
Create an SMS template for an auto-generated SMS that is sent to the customer following his initial query.
Allows agents to initiate conversations with customers and send messages via SMS.
Multiple Channel Support
With support for multiple Twilio numbers, you can configure multiple channels to route your incoming messages.
Consumers are 4x more likely to switch to a competitor following a poor experience with customer service.
Retain your customers, increase customer loyalty, and change your CX game with Airecom’s Twilio SMS for Freshchat.