Twilio for Zoho Desk
Add SMS functionality to Zoho Desk and enable agents to communicate with customers via SMS.
Bridge the Gaps in Communication with SMS
Twilio for Zoho Desk allows you to keep your customers in the loop at all times by sending them notifications and messages via SMS.

Reach your customers via the channel they prefer.

Keep your customers posted via SMS

Build great relationships with your customers

Leverage the Convenience of SMS
SMS enjoys one of the highest open rates as compared to other communication channels like email. With its anytime-anywhere connectivity, it’s a very convenient and efficient form of communication.
By enabling SMS functionality in Zoho Desk, you can enable your agents to send SMS messages and automatic SMS notifications to customers, allowing you to take your customer experience up by a notch.
How Does The Zoho Desk Twilio App Work
Install the Twilio for Zoho Desk app
Set up templates for automatic SMS notifications on ticket updates
Send custom SMS message to customers from ticket screen
Features of Zoho Desk Twilio App
Improve your customer experience with basic SMS features.

1-way SMS communication

Allows agents to reach out to customers via SMS.

Automatic SMS Notifications

Sends automatic SMS notifications to customers on ticket updates.

Personalized SMS Templates

Allows agents to set up SMS templates for auto-notifications using dynamic placeholder tags to personalize the customer experience.