Message Media
for Freshdesk

Adds 2-way SMS functionality to Freshdesk and enables customers to seek help and support through text messaging.

Deliver Stellar Customer Support

Your customers prefer SMS for its convenience, offline connectivity, and simplicity. The Message Media for Freshdesk app lets your customers submit support tickets, receive and send replies from/to agents and get updates – all via their phone’s native SMS feature.

Eliminate dreadful
waiting times on
the phone

Speed up your customer
support Speed up your
customer

Improve efficiencies of
your customer support
agents

Increase customer
satisfaction, retention, and loyalty

SMS Automation Features To Step Up Your Support

With features like Autoresponders, Auto-notifications, and Response Templates, the Message Media for Freshdesk app gives more power to your agents to elevate and streamline the customer experience.

How Does The Message Media for Freshdesk App Work

user sends a message

=>

The user sends a message through SMS on your company’s Message Media number

Ticket is created

=>

A ticket is automatically created on Freshdesk

Agent replies

=>

Agent replies on the ticket through Freshdesk Message Media integration

User receives reply

=>

User receives reply on SMS

User responds back

=>

User responds back through the same channel

Ticket thread is updated

=>

Ticket thread is updated with the new message

user sends a message

The user sends a message through SMS on your company’s Message Media number

Ticket is created

A ticket is automatically created on Freshdesk

Agent replies

Agent replies on the ticket through Freshdesk Message Media integration

User receives reply

User receives reply on SMS

User responds back

User responds back through the same channel

Ticket thread is updated

Ticket thread is updated with the new message

Features of MessageMedia for Freshdesk App

Powerful features that let you deliver an exceptional customer experience.

The websites were exactly what we needed to grow our company.

President, Vaxxen Labs

Pricing Plan

Starter

$19

Per Month

Serious

$49

Per Month

Pro

$99

Per Month

Business

$249

Per Month

For Enterprises

Developed by Codup

Exceptional Support

Our technical support team provides all the necessary help required to help you get started with the app in no time.

Fully Documented

Our products come with their own How-To manuals, relevant articles, and support documentation.

Fast Response Times

Our speed of responding to customer queries and suggestions sets us apart from the crowd.

Money-back Guarantee

If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.