Message Media
for Freshdesk
Deliver Stellar Customer Support
Eliminate dreadful
waiting times on
the phone
Speed up your customer
support Speed up your
customer
Improve efficiencies of
your customer support
agents
Increase customer
satisfaction, retention, and loyalty
SMS Automation Features To Step Up Your Support
With features like Autoresponders, Auto-notifications, and Response Templates, the Message Media for Freshdesk app gives more power to your agents to elevate and streamline the customer experience.
How Does The Message Media for Freshdesk App Work
user sends a message
Ticket is created
Agent replies
User receives reply
User responds back
Ticket thread is updated
Features of MessageMedia for Freshdesk App
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2-Way SMS
Allows customers to send and receive messages to and from support agents through SMS.
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SMS Format Configuration
Gives you 2-types of configurations for automatic ticket creation. A ticket is created when the SMS follows the configured format and an error message is sent otherwise.
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Auto-Updates SMS
Sends auto-updates via SMS when the status of a ticket is changed or a note/reply is added to the ticket thread.
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Multiple Message Media Numbers
By configuring multiple Message Media numbers, you can create separate support channels for each number.
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Automatic Ticket Creation
Automatically generates tickets from when an SMS is received.
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Auto-Responder SMS
Sends auto-responder SMS to customers when a ticket is created.
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SMS Templates
Lets you create custom SMS templates that can be used to respond to customer queries faster.
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Proactive Messagings
Agents can proactively text any contact saved in Freshdesk via SMS.
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Pricing Plan
Developed by Codup
Exceptional Support
Our technical support team provides all the necessary help required to help you get started with the app in no time.
Fully Documented
Our products come with their own How-To manuals, relevant articles, and support documentation.
Fast Response Times
Our speed of responding to customer queries and suggestions sets us apart from the crowd.
Money-back Guarantee
If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.
info@codup.co
+1 281-899-0925