Freshchat With MessageBird Integration

Add two-way SMS functionality to Freshchat and allow customers to connect with you via the channel they prefer.

Be Amazing, Every Time

The MessageBird Integration with Freshchat helps you level up your customer experience by making it easy for customers to connect with you.
Customers can reach out via SMS, without an internet connection
Agents can use the robust features of Freshchat to manage SMS communications
Agents can be proactive and initiate valuable conversations with customers
Convenience of SMS

Leverage the Convenience of SMS

Adding text messaging channels to your customer support can greatly improve your customer satisfaction rates. SMS is especially known for its anytime, anywhere connectivity, and being one of the most convenient, efficient, and accessible forms of communication.
By adding SMS capabilities to Freshchat, you can let your customers reach out whenever they want with just a simple SMS.

How Does The MessageBird for Freshchat App Work

The user sends a message on your company’ MessageBird number
The app converts the text message into a Freshchat message
The Message pops up on the agent’s Freshchat interface
Agent replies through the Freshchat window
User receives reply through SMS
MessageBird for Freshchat App

Features of MessageBird for Freshchat

Powerful features that let you deliver an exceptional customer experience.

Assignment of Channel

Allows admin to assign a default support channel so that incoming messages are correctly routed to the right agents in that channel.

Inbound and Outbound SMS

Supports inbound and outbound SMS to deliver the best possible customer support.

Auto-Response SMS

Allows you to create an auto-generated SMS template that is sent to the customer following his initial query.

Proactive Messaging

Allows agents to initiate conversations with customers and send messages via SMS.

Not happy with the purchase? No problem, we’ve got your back. The plugin comes with a no-risk,
30-day money-back guarantee.

Why Choose us

Efficient team of software and web developers. We work with small to medium-sized businesses in key focus areas for which we build solutions that help maximize efficiencies in business processes while delivering outstanding value for money. With 7 years in business, we have a mature process that ensures we deliver on our promises every time.

Exceptional Support
Fully Documented
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Developed By Codup


Our technical support team provides all the necessary help required to help you get started with the app in no time.


Our products come with their own How-To manuals, relevant articles, and support documentation.

Response Times

Our speed of responding to customer queries and suggestions sets us apart from the crowd.


If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.