freshchat with instagram integration

Integrate your Instagram account with Freshchat to empower your support team to quickly respond to Instagram messages via the Freshchat platform.

Respond Timely to Instagram Messages

The Freshchat for Instagram app lets you offer an omni-channel customer experience by empowering agents to see and respond to messages sent on Instagram via the Freshchat platform.

Customers can reach directly through Instagram direct messages

Agents can easily manage social media communication with customers

You can proactively respond to your customers through auto response

Easy Integration with Social Media Platforms

Being able to respond timely to your customers on social media platforms can boost your customer satisfaction and experience greatly. Social media messaging is one of the most tapped into ways of communication between businesses and customers.

By integrating Instagram direct messaging with Freshchat, your customers can easily reach out to you while agents receive the DMs through Freshchat channels.

how it works


Our exceptional features help you offer an extraordinary customer experience.

2-way communication

This app helps users to easily communicate with your company’s customer support agents via their Instagram DMs.

Auto responsive

Helps you to send an auto-generated message, which will be sent to each customer upon placing their first query.

Easy to use

Just set it up and forget. All instagram messages will now be routed to your Freshchat conversations interface.

Channel Assignment

This enables admin to allocate a support channel to agents so that all direct incoming messages can be received in that channel.

Unsatisfied with the app? Don’t worry,
this app comes with a
30-day money-back guarantee.

why choose us?

Codup is a full-service custom software development company with expertise in web development, app development and much more. We have over 10 years of experience of working with small to medium sized businesses. Our efficient processes help us deliver top-notch results in quickest times. Our award-winning teams of developers aim to build solutions that offer high value for money for our clients across the globe.

Round the Clock Support

Our technical support staff is ready to take care of all your problems 24 hours a day.

exceptional responsiveness

We understand that our customers are short on time and this is why we ensure to maintain fast response times.

money-back guarantee

If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.

complete documentation

We offer all our products with comprehensive documentation including how-to-manuals & other support documentation.

pricing plans


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developed by codup


Our technical support team provides all the necessary help required to help you get started with the app in no time.


Our products come with their own How-To manuals, relevant articles, and support documentation.

Response Times

Our speed of responding to customer queries and suggestions sets us apart from the crowd.


If the product is not to your liking, we’ve got you covered with a 30-day money-back guarantee.